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Privacy Policy

LeadFlow AI ("we", "us") provides automated lead response and appointment booking software for businesses. This policy explains what information we collect through the LeadFlow AI platform, how it is used, and who it is shared with.

Information we collect

• Contact details submitted through a lead or booking form, such as name, phone number, and email address
• Contact details submitted through a Facebook or Instagram Lead Ad connected to a business's account
• The content of enquiries and conversations exchanged with our AI assistant, including over WhatsApp
• Basic account information for business owners using the LeadFlow AI dashboard (email address, login credentials)

We collect and process personal data only with the consent of the individual submitting it, given at the point of form submission, or as otherwise permitted by applicable law.

How we use this information

• To generate and send automatic replies to enquiries on behalf of the business a lead contacted
• To schedule and confirm appointments or bookings
• To display leads and conversation status to the relevant business owner inside their LeadFlow AI dashboard
• To alert a business owner by email when a new lead arrives or needs personal attention

Who we share it with

We use a small number of service providers to operate LeadFlow AI. Each processes data only as needed to provide their service to us:

• Supabase — stores lead, conversation, and account data
• Groq — processes conversation text to generate AI replies
• Resend — delivers transactional email notifications

We do not sell personal information to third parties, and we do not share it for advertising purposes.

Children's data

LeadFlow AI-powered forms are intended for use by individuals aged 18 or older, or by a parent/guardian submitting an enquiry on behalf of a minor. We do not knowingly collect personal data directly from children. If we become aware that a form was submitted directly by a child without guardian involvement, we will delete the associated data on request.

Data security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. In the event of a personal data breach that is likely to affect individuals, we will take appropriate steps to notify affected parties and relevant authorities as required by applicable law.

Data Deletion Instructions

If you would like your personal data deleted from LeadFlow AI, you can request this in either of the following ways:

• Email us directly at tanishqvijay2003@gmail.com with the subject line "Data Deletion Request", including your name and the phone number or email address you used when submitting an enquiry.
• Call or WhatsApp us at +91 78510 60048 and request deletion of your data.

Once we verify your request, we will delete your personal data — including your name, contact details, and conversation history — from our systems within a reasonable time frame, except where we are required to retain certain information to comply with a legal obligation. We will confirm once the deletion is complete.

If you connected LeadFlow AI to your own Facebook or Instagram account as a business owner and wish to remove that connection and any associated data, go to Settings → Channels within your LeadFlow AI dashboard, or contact us using the details above.

Data retention

Lead and conversation data is retained for as long as the associated business account is active, so that businesses can review their history. You can request deletion at any time using the contact details below.

Your choices

If you have submitted an enquiry through a LeadFlow AI-powered form, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data
• Withdraw consent to future contact at any time, without affecting the lawfulness of processing carried out before withdrawal
• Raise a grievance about how your data has been handled

To exercise any of these rights, contact us directly:

Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023, the Grievance Officer for LeadFlow AI is:

We aim to respond to grievances within a reasonable time frame, and in any case as required under applicable law.

Changes to this policy

We may update this policy from time to time as LeadFlow AI evolves. Changes will be posted on this page.